What our patients say about Incredible Eye Care...
I love this office. They provide excellent customer service. Front desk staff are very friendly and they send out reminders via text messaging, phones calls and email. Dr. Ng is very thorough and very nice. Top notch variety of glasses frames. Recommend highly
Thank you very much for being so good with my 7 yr old. She wasn't scared at all and she even laughed alot during the exam. Dr. Ng was great!!!
I really liked my experience here. Everything went smoothly, fast, the doctor's assistant was great and the Doctor was very warm and friendly. Professional front desk and I look forward to coming to pick up my glasses soon!
We went over all my issues and there were great answers for everything; very informational without being too technical. Thanks!
Service excellent! Appointment started on time and finished according to estimate. Dr. Ng did an excellent job in explaining what he would be doing and outlining my care plan. The office staff was equally professional and friendly. A positive experience overall.
Dr. Ng and staff are very good at what they do. Dr. Ng is very personable and has an easy way of explaining what he's doing and why. I would definitately recommend Dr. Ng for your eye care needs.
This was the most pleasant trip to the Optometrist ever. I felt like I had a very thorough exam. The office staff were friendly and helpful and the entire visit went extremely well. For the first time I felt that my prescription would be perfect for me, and I can't wait to get my glasses.
You people are great, no complaints
Excellent response time for appointment, customer service and follow-up. I learned from Dr. Ng how to manage and care for my dry eye problem.
Great doctors great attention to detail and care for the eyes!
Whenever you switch from one doctor, with whom you have a great relationship, to another, it's always strange. I've been going to Dr. Shapiro for over 20 years and have ALWAYS been happy with his care. I found Dr. Ng to be VERY thorough (almost exhausting). He took the time to really get to know me as a patient, and he took the time to explain everything that he was doing and thinking. I kind of thought that the name "Incredible Eye Care" was not right, but this guy has got it right.
My son and I just had our yearly visit to the eye doctor and I must say I loved Dr. Ng! He is the best eye doctor I have ever been too. Don't get me wrong, I have also enjoyed Dr. Shapiro's experience over the years too. I just switched my son over to this office and am so glad I did. An incredibly detailed exam, wonderful, profession, kindly doctor and staff. Highly recommend this office!!
Professional yet personable. Very competent. I would recommend Dr. Ng to anyone who needs an eye exam.
Great experience! The staff was very friendly and helpful. Dr. Ng is very professional and knowledgeable.
The office has a very wonderful supportive staff working in a very friendly environment. It was a very pleasant visit in a relaxed atmosphere. Will recommend the office to any one.
Staff are very friendly and Dr. Ng is very thorough in his examination and takes the time out to explain what he is doing and what your options are in terms of eyecare. The one on one attention was great. I did not feel rushed even though he was very busy. Dr. Ng made me feel very comfortable and made me a part of my care. Awesome service.
I think I've found a true gem in your office. Everything was EXCELLENT! Dr. Shapiro is a wonderful man not to mention a fantastic doctor! Dr. Ng is excellent as well. I felt well taken care of & I was treated like a queen by all of the staff both front & back office! I will be telling all of my friends & relatives about your office & oustanding services you offer. I can't wait to get my new contacts & explore the possibility of Lasik surgery with Dr. Ng soon. BRAVO guys, way to go! :-)
Great service, friendly staff, very knowledgeable doctor.
As always, a great experience. Patient, caring service. Wouldn't go anywhere else!
Thank you so much, Dr. Ng, for spending so much time dealing with my eye conditions. The definition of exhilarating is "making lively and joyful." I felt that having had a GOOD eye exam, including the fact that my cataract surgery had been done well, made me feel quite joyful. Knowing that I will now have glasses that make reading and working on the computer easier, will make me lively! Thanks!!!!!!.
Great Customer Service. I'd like to thank Dr. Ng and the staff at Incredible Eye Care. Everyone was very nice and professional. It's been over 10 years since I've seen a new optometrist. Dr. Ng was very detailed, great personality! Thank you, Alicia.
Dr. Shapiro's office and staff are extremely dedicated to looking after their patients. They keep their facilities clean and well organized. It makes visiting them a pleasure.
It was a pleasure meeting Dr. Ng. Incredible Eye Care provided incredible service!!
Best eyecare anywhere. What can I say? Been going here for 35+ years and it's a long drive. Wouldn't go anywhere else. Now my wife wants to change eye Doctors and come here. End of story!
Great job! I was impressed at how thorough and professional I was treated. Both Drs. took time to explain things. I would highly recommend your practice.
The doctor and staff were very friendly and helpful. Thank you for all your patience and thoroughness in explaining everything.
I really enjoyed the honesty and thoroughness of Dr. Ng. The entire office is very attentive and friendly.
This was my first visit with Dr. Ng. Let me just say that Dr. Shapiro made an excellent decision to bring in Dr. Ng. Incredible Eye Care is in good hands! Dr. Ng is a very professional and knowledgeable Dr. I'm very pleased with my visit.
Caring staff, on-time appointments and individual attention from the doctors. Would like to see a higher end selection of frames (it has gotten better over the last few years) - but I can go elsewhere with my prescription. Convenient parking and friendly atmosphere. Very thorough in their care.
Well done...very informative. I believe I have a plan for improvement in my eyesight.
I was extremely happy with Dr. Ing and his current and up to date information and testings. He was very thorough, patient and kind. You can tell he is passionate about his work. I highly recommend him.
Very informative and helpful. Thanks!
Exchange of information was wonderful.
You guys are doing a great job, keep it up. Love the e-mail and text reminders. An amazing Doctors office experience. I was very impressed with the entire staff. very thorough and vey professional.
The staff was excellent. Very helpful.
Was very pleased and detailed.
Caring and dedicated to patients and their eyes. Dr. Ng is special as very easy to talk with very caring and very knowledgeable. Office staff also very caring and capable. I would recommend Dr. Ng to all my friends.
Friendly staff and a warm and knowledgeable doctor. Continuing in the footsteps of Dr. Shapiro. Excellent experience.
Was really pleased to learn about the genetic study and being able to participate at no cost.
The staff was incredibly friendly and helpful and made me feel right at home. Dr. Ng was very thorough and took his time to explain everything to me. I had a fantastic experience and will definitely be returning and recommending to my friends and family. Thank you very much!
I really appreciated learning about the dry eye condition that I was informed of. Learning how to massage the area to correcf the problem was valuable. Thank you for this.
Dr. Ng, it was nice to meet you...thanks for the check-up. Your staff is great! Nani in particular is very professional and patient while I fuss about style options! She has helped all members of our family. Thanks to you and your staff for the good work.
Thank you for being so friendly and caring
From my last visit the staff seem more professional. I have already referred by co-workers to this establishment.
I was skeptical changing doctors, but I've got to admit I was very, very pleased with Dr. Ng. He informed me what was happening and the results through the whole examination process. My doubts and fears have been completely resolved.
I am very pleased with your attention to duty, very pleasant experience.
Everything was great. Please continue doing what you are currently doing.
I was very happy with my first visit. I wouldn't change anthing. Thank you Nolan. You have a great team working for you